Patient Portal

To complete your Medical History information prior to your first appointment, please log on to our Patient Portal. Your initial appointment must be within 7 days and the office must have your e-mail address in your account in order to access this form. We are committed to patient privacy, quality, and specialized orthopaedic care.

This Patient Portal was created specifically for you as a Pacific Rim Orthopaedic Surgeons patient and gives you the opportunity to complete as many forms as possible on-line (up to seven days prior to your appointment) to save you time in the office during the registration check- in process.

Using the Patient Portal

To start this process, please make sure the office has added your email address to your account.

· To create a Portal account, you must have a unique email address and cannot share your email address with another patient (for example, spouses who are both patients cannot use the same email address for use in the Portal).

· The demographic information to create a Portal account must match your PROS clinic account.

· The Portal is not supported on Apple/MAC platforms.

You can view your information on the Portal at any time, but you will only be able to update information on the Portal within 7 days of your next office visit. When updating your information in the Portal, please click “SUBMIT PAGE” at the bottom of each page. This sends your information directly to our secure electronic medical record.

If you are unable to log on or use our Portal, please call our office and we may be able to help you troubleshoot. Otherwise, if you are not able to update your health and social history through the Portal before your appointment, please arrive at least 15 minutes before your appointment to complete paperwork in the office.

Thank you for choosing Pacific Rim Orthopaedic Surgeons for your care. We look forward to seeing you in our clinic!

Patient Portal Login

You may access our Patient Portal at any time after your first visit to view your medical record or to look up the date of your next appointment.

Patient Forms

Please print off and complete the patient forms below prior to your first appointment. Bring the completed forms at the time of your first appointment. Also, log on to the Patient Portal above to complete your Medical History on-line. Bring photo identification and your insurance card(s) for scanning to your first appointment. We require this to safeguard your medical identity.

Please arrive 15 minutes ahead of your appointment in order for us to process your forms.

New Patient Packet(print pdf)

Patient Information

Financial Policy (print pdf)
ACA 1557 Notice of Nondiscrimination (print pdf)
ACA 1557 Statement of Nondiscrimination- All Languages (print pdf)
Cancellation, No-Show, Late Arrival Patient Policy (print pdf)
Notice Of Privacy Practice (print pdf)

Medical Records Requests

For electronic medical records for visits after June 2014, Pacific Rim Orthopaedic Surgeons contracts with Release of Information Service provider, BACTES Imaging Solutions. BACTES has been given custodial rights for releasing medical records information to all requestors.

BACTES will copy the requested records and contact the requestor when they are complete and payment of fees for reproduction of these records will be handled through BACTES. BACTES’ fees charged will be guided by the State Evidence Codes 1158 and 1563 which are the lowest fee schedules being used in Washington.

Per HIPAA guidelines (45 CFR 164.524(b)(2)), Pacific Rim Orthopaedic Surgeons and BACTES is allowed up to 30 calendar days to process medical records requests.

If you have any questions about his process, or to request medical records, please contact BACTES Customer Service at 800-560-3800, option #2.


Patients: visit notes for appointments after June 1, 2014, are accessible online via the Patient Portal.

For patients seen before June 2014, paper chart records are stored at Access®. Please contact Pacific Rim Orthopaedic Surgeons if you are requesting medical records before 2014.

Release of Records Authorization PROS(print pdf)

Emergency Re-schedule

Our physicians are often called to the hospital or emergency room for critically injured patients. We regret the need to re-schedule patients, but emergency surgeries are part of an Orthopaedic Surgeon's daily schedule.