If you are waiting on a referral to schedule an appointment, please allow 72 hours or 3 business days for your Primary Care Provider and for our office to process your referral. Once the referral is processed, we will call you to schedule your appointment. If you haven’t heard from us after 72 hours or 3 business days, please call the number above.
Your First Appointment
Please be sure to bring your insurance card(s), photo ID, and a list of current medications. Also, your insurance plan requires that we collect your copayments and coinsurance at the time of your visit.
Completion of Forms: Our office can email (or mail) you the New Patient Packet and any forms that cannot be completed electronically. Please complete the forms prior to your appointment and bring them and your medication list with you to your appointment. Please also go to the Patient Portal & Forms tab and complete the social and health history via our Patient Portal. Completing these steps will help your check in process run smoothly and efficiently.
If you are unable to complete our forms prior to your first visit, please arrive 15-20 minutes prior to your appointment time to complete them in our office.
Pertinent Medical Records & Imaging: Please bring pertinent medical records with to your appointment. We are able to review imaging studies done at Mt Baker Imaging, CDI, and Bellingham Advanced Medical Imaging, online in our office. If you had pertinent imaging studies done at other facilities outside of Whatcom County, please bring those with you on a computer disc or other electronic format.
1. X-rays, MRI’s, CT’s and Ultrasounds:
We have digital X-ray available in our office. Work done at Mt Baker Imaging, CDI, and Bellingham Advanced Medical Imaging, is available for viewing online by our physicians. However, if you have any X-rays or MRI’s, etc., done at other facilities, or outside of Whatcom County, please bring these studies with you on a computer disc or other electronic format.
2. Medication Refills:
Please monitor your medications. We require 48-72 hours, or 2-3 business days to process refills.
For non-narcotic medication refills please contact your pharmacy to obtain a refill. Your pharmacy will send us a prescription refill request.
For narcotic and pain medication refill requests, please contact our office before you run out. Most pain medications require a written prescription that must be picked up at our office. Please note that we do not refill prescriptions after hours, on weekends, or holidays, so please plan accordingly. Our office follows CDC, AAOS, and Washington State Healthcare Authority guidelines, to closely manage our patients use of prescription narcotic medications.
3. Emergency Re-schedule:
Our physicians are often called to the hospital or emergency room for critically injured patients. We regret the need to re-schedule patients, but emergency surgeries are part of an Orthopaedic Surgeon’s daily schedule. We appreciate your understanding and flexibility!
4. Telephone Calls:
We endeavor to return all phone calls in a prompt, efficient manner. To ensure that the patients being seen in the clinic get the complete attention from our nursing staff and providers, phone calls will be returned as soon as we are able. Please allow at least 1 business day for return calls about non-urgent issues.
5. Emergency Calls:
During regular office hours, an emergency call will be handled immediately. In the event of an emergency that occurs when our office is closed, our answering service is available at (360) 715-2433. The answering service will contact the physician on call to assist you.
6. Independent Medical Exams (IMEs):
Our providers do not perform Independent Medical Examinations (IMEs), nor do they provide disability or impairment ratings.
7. Durable Medical Equipment (knee, ankle, wrist braces, etc.):
We partner with, and refer our patients to Select Orthopedics, LLC, to provide a trained and certified DME professional to fit you with the correct DME product. You can find Steve Smith, Select Orthopedics’ friendly and knowledgeable DME professional in our clinic every Wednesday. All billing for these products is done through Select Orthopedics, LLC. You can contact them at 425-744-5646, if you have any questions or concerns. You are not obligated or required to obtain a DME product through Select Orthopedics, LLC, but we do encourage you to go through a trained and certified DME professional to find the most appropriate and well-fitted DME product, to ensure you are properly supported and heal properly. Yes, you can probably find DME items cheaper “on Amazon” but you’ll have no guarantee that you’re getting the correct product for your need, or that it will fit you properly. Shop wisely!