If you are waiting on a referral to schedule an appointment, please allow 72 hours or 3 business days for your Primary Care Provider and for our office to process your referral. Once the referral is processed, we will call you to schedule your appointment. If you haven’t heard from us after 72 hours or 3 business days, please call the number above.
Please be sure to bring your insurance card, photo ID, and a list of current medications. Also, we require copayments and coinsurance to be paid at the time of your visit.
Completion of Forms: Please go to our Forms and Patient Portal screen and complete the forms necessary for us to check you in. Bring this with you to your first appointment. This will help your check in process to run smoothly.
If you are unable to complete our forms prior to your first visit, please arrive 15-20 minutes prior to your appointment time to complete them in our office.
Pertinent Medical Records & Imaging: Please bring pertinent medical records with to your appointment. We are able to review imaging studies done at Mt Baker Imaging, electronically within our office. If you had pertinent imaging studies done at other facilities outside of Whatcom County, please bring those with you on a computer disc or other electronic format.
We have digital X-ray available in our office. Work done at Mt Baker Imaging is available for viewing online by our physicians. However, if you have any X-rays or MRI’s, etc. done at other facilities, or outside of Whatcom County, please bring these studies with you on a computer disc or other electronic format.
Please monitor your medications. For pain medications, please contact our office 48 hours before you run out. Most pain medications require a written prescription that must be picked up at our office. For non-pain medication refills, please contact your pharmacy for a refill before you run out. Your pharmacy will send us a prescription refill request. Please note that we require a 48-hour advance request for all refills and do not refill prescriptions on weekends, so please plan accordingly
Our physicians are often called to the hospital or emergency room for critically injured patients. We regret the need to re-schedule patients, but emergency surgeries are part of an Orthopaedic Surgeon's daily schedule.
We endeavor to return all phone calls in a prompt, efficient manner. In order for our patients to get the complete attention from our nursing staff, phone calls will be returned as soon as we are able. Please allow up to 1 business day for return calls about non-urgent issues.
During regular office hours, an emergency call will be handled immediately. In the event of an emergency that occurs when our office is closed, our answering service is available at (360) 715-2433. The answering service will contact the physician on call to assist you.